Privacy Policy

LOHE values the privacy of its customers and is committed to protecting their personal data. This Privacy Policy explains how we collect, use, and protect your information.

Data Processing Responsibility

LOHE, owned by the company Atelier Lohe, Lda., is responsible for processing its customers' personal data.

Responsible Party Identification:
Company Name: Atelier Lohe, Lda.
NIPC (Tax Identification Number): 519012330
Address: Rua Júlio Lourenço Pinto nº 25/31, 4150-004 Porto
Email: info.lohe.atelier@gmail.com

All collected information is processed with strictness and transparency, ensuring compliance with the standards established by the General Data Protection Regulation (GDPR) and applicable Portuguese legislation in force.

Should there be any questions about how data is processed, customers can contact us via email: info.lohe.atelier@gmail.com

Data Collected

In the scope of our activity, we collect:

  • Identification data: name, email, address, and phone contact
  • Payment data: processed by secure entities (Shopify Payments and other certified processors)
  • Navigation data: cookies, IP address, and purchase history

Purpose of Processing

These elements are used to:

  • Ensure order and delivery processing
  • Communicate products, promotions, and updates with consent
  • Improve the website user experience
  • Comply with legal and tax obligations

Data Security

Our online store is hosted on the Shopify platform, which guarantees high security standards in the processing of personal and payment data. All payment data is processed securely and encrypted, complying with PCI DSS (Payment Card Industry Data Security Standard) standards.

Legal Basis

The processing of personal data is based on:

  • The execution of purchase contracts made in the online store
  • Express consent for marketing communications
  • Compliance with legal requirements
  • LOHE's legitimate interest in ensuring the continuous improvement of its services and fraud prevention

Data Sharing

In certain situations, data may be shared with:

  • Logistics companies responsible for deliveries
  • Banks and payment processors
  • Tax and regulatory authorities whenever required by law
  • Shopify Inc., as the e-commerce platform provider

All involved partners comply with strict data protection standards and act exclusively for necessary purposes.

Customer Rights

Under the GDPR, every customer has the right to:

  • Access their personal data
  • Request its rectification
  • Request its erasure
  • Limit or object to its processing
  • Request portability to another provider

The exercise of these rights can be done through the contact email address: info.lohe.atelier@gmail.com

Data Retention

Collected data is stored securely and only for the time strictly necessary to fulfill the described purposes. LOHE implements appropriate technical and organizational measures to prevent unauthorized access, loss, or misuse.

Cookies

Our website uses cookies and similar technologies to improve the browsing experience. The user can manage their preferences directly in their browser settings.

Updates

LOHE reserves the right to update this Privacy Policy whenever necessary, ensuring that any changes will be published and applied transparently. We recommend regularly consulting this document so that customers remain informed about how we protect their personal data.

Last updated: February 2026