Terms and Conditions

Online Activity

Company Name: Atelier Lohe, Lda.
NIPC (Tax ID): 519012330
CAE (Business Activity Code): 47125; 47770; 46480; 82300

Activity Title: T10763 E T10782

Address: Rua Júlio Lourenço Pinto nº 25/31, 4150-004 Porto
Email: info.lohe.atelier@gmail.com

LOHE's sales policy was developed to ensure transparency and trust in all transactions carried out in our online store.

Prices and Payment

The prices shown include VAT at the current legal rate and may vary depending on the currency, destination country or ongoing promotional campaigns. We reserve the right to update prices at any time, without prior notice, always ensuring that the value applied corresponds to that indicated at the time of order confirmation and payment.

After the purchase is completed, there is no obligation for financial compensation for subsequent price changes.

 

Order Validation

Orders are considered valid only after payment confirmation. If there is any stock or information error, our team will contact you to propose a suitable alternative or to refund the amount paid.

 

Exchanges and Returns

The customer can request an exchange or return. We advise carefully reading the Exchanges and Returns section.

 

Warranty

All our pieces come with a warranty. We advise carefully reading the Legal Warranty section.

 

Dispute Resolution

In the event of a dispute, the consumer may resort to the Consumer Information and Arbitration Centre of Porto (CICAP).  http://www.cicap.pt/

You may also resort to an Alternative Dispute Resolution (ADR) entity for consumer disputes. https://www.consumidor.gov.pt/ral-mapa-e-lista-de-entidades

For disputes arising from online purchases, you can also use the European Union's Online Dispute Resolution (ODR) Platform. European Online Dispute Resolution (ODR) Platform

More information on the Consumer Portal. www.consumidor.gov.pt

 

Changes to Terms and Conditions

Atelier Lohe Lda reserves the right to change the Terms and Conditions at any time, with changes being published on its website and applicable to future purchases.